Warranty policy

Contour Design stands behind the quality of our products and offers a two (2) year warranty on all products, starting from the original purchase date. For Refurbished Products purchased from Contour Design, a six (6) month warranty is offered.

The warranty applies to manufacturing defects and material defects. Your rights under European law - including the Consumer Rights Directive’s two (2) year guarantee period - apply in addition to the warranty.

1. Conditions
1.1 The product covered by the warranty period must have been purchased from an authorized dealer or directly from Contour Design.

1.2 This warranty applies only to the original purchaser and is not transferable to any other person. a. This point is waived for Refurbished Products; these are reduced to a warranty of six (6) months.

1.3. The receipt for the product must be presented upon request.

1.4. The warranty is void if the product is intentionally damaged or otherwise modified, including if the product has been disassembled.

1.5. Contour Design reserves the right to reject warranty claims if it appears that the defect has occurred as a result of misuse or other non-production related causes.

2. Coverage and scope

2.1 If a product is found to be defective within the warranty period, Contour Design will either repair or replace the product at no charge. The customer is requested to return the product to Contour Design for inspection upon request.

2.2 The battery comes with a six (6) month warranty, being a consumable part.

3 Restrictions

3.1 The warranty covers only manufacturing and material defects and does not cover damage resulting from inappropriate use, misuse, modification or wear.

3.2 Refurbished Products purchased from Contour Design are offered with a six (6) month warranty.

If you need to make use of your warranty, please contact Contour Design’s customer service where you will be assisted in getting your product repaired or replaced.

Contour Design is committed to providing high quality products and takes our warranty commitment very seriously. If you have any further questions or concerns, please contact our customer service.

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